“Heard at Hartman” is our ongoing blog feature where we share updates on customer requests and feedback that have resulted in changes, special products, or corrections to our existing materials.
Students are the reason we do what we do. We conscientiously strive to create student-friendly books that present vital material in a straightforward, accurate, and accessible way. We choose to use instructors as reviewers whenever possible to get the educator’s insight on our materials. We’re especially proud of these efforts when we meet students at the annual HOSA conference or when they leave reviews on our Amazon page or send us feedback emails about their successes.
Sometimes students using our books for the first time are able to see things we’ve stopped noticing. Such was the case with a student who recently contacted us to ask whether our information on Maslow’s Hierarchy of Needs that stated “physical needs” should be changed to “physiological needs.” Turns out the student was exactly right! Our managing editor sent a letter of thanks for the student’s attentive reading and for contacting us to initiate the change, as well sent him a free gift book. Moving forward, all of our books will be changed to include this terminology. We couldn’t be more grateful.
While not every comment or critique will result in a change, we always welcome your words, questions, and feedback. You help make our products the best they can be and we’re always ready to listen. Go ahead: Be heard at Hartman!