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1
The Dining Assistant 1
1. Explain the need for dining assistants 1
2. Describe the role of the dining assistant 2
3. Explain why promoting independence is important 4
4. Identify the residents you will be assisting 4


2
Residents’Rights 6
1. Explain Residents’Rights 6
2. List examples of behavior supporting and promoting Residents’Rights 7
3. Define the terms “abuse”and “neglect”and list signs of abuse and neglect 8
4. Discuss the ombudsman’s role 10
5. Explain HIPAA and list ways to protect residents’confidentiality 10
6. Explain The Patient Self-Determination Act (PSDA) 13


3
Communication and Interpersonal Skills 15

1. Define “communication” 15

2. Explain verbal and nonverbal communication  15
3. Identify barriers to communication 16
4. List ways to make communication accurate and complete 18
5. Explain how to develop effective interpersonal relationships 19
6. List guidelines for communicating with residents with special needs 21
7. Describe appropriate responses to resident behavior  25
8. Explain how communication affects nutritional status 27
9. Identify signs and symptoms of swallowing problems and explain how to communicate concerns 28


4
Infection Control 31
1. Define terms related to infection control and explain the chain of infection 31
2. Explain why the elderly are at a higher risk for infection 33
3. Identify when to wash hands 33
4. Identify when to wear gloves 35
5. Define “bloodborne pathogens”and explain OSHA’s Bloodborne Pathogen Standard 36
6. Explain Standard Precautions and Transmission-Based Precautions 36
7. Explain signs, symptoms, and causes of foodborne illness 38
8. Identify why the elderly are at higher risk for foodborne illness 38
9. Describe ways to prevent the spread of infection 38


5
Proper Nutrition and Hydration 42
1. Describe the importance of good nutrition 42
2. Identify nutritional problems of the elderly or ill 42
3. List the six basic nutrients and explain the USDA Food Guide Pyramid 43
4. Explain the role of the dietary department 45
5. Describe factors that influence food preferences 46
6. Describe how to prevent dehydration and identify symptoms that must be reported 46
7. List ways to identify and prevent unintended weight loss 47
8. Explain special diets 48
9. Explain thickened liquids and identify three basic thickened consistencies 51


6
Feeding Techniques 54
1. Explain the swallowing process  54
2. Describe how to make dining enjoyable for residents 54
3. Explain how to serve meal trays 55
4. Demonstrate how to assist a resident with eating and drinking 57
5. Demonstrate how to feed residents who have special needs 59


7
Safety and Emergency Care 64
1. Describe how the dining assistant can promote safety 64
2. Explain the dining assistant’s role in emergencies 65
3. Demonstrate knowledge of first aid procedures 65


8
Assisting Residents with Dementia 75
1. Define “dementia”and recognize its causes 75
2. Describe Alzheimer’s disease and identify its stages 75
3. List strategies for better communication with Alzheimer’s residents 77
4. List common difficult behaviors related to Alzheimer’s disease 78
5. List and describe interventions for problems with eating 80
6. Describe creative therapies for residents with Alzheimer’s disease 81

9
Observing and Reporting Changes in Residents 85
1. Explain why changes are important to report 85
2. Describe how to report factual observations 85
3. Recognize changes that are inconsistent with normal behavior 86
4. Identify important observations that should be reported immediately 87
5. Understand the importance of observing and reporting a resident’s diet 87
6. Explain fluid intake and output (I&O) 87

Glossary 91

Index 95

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