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Improving
Communication Skills for Better Care

Contributor:
Jetta Fuzy, RN, MS
Pages: 86
Learning Activities/Games: 13
Reproducible Handouts: 24
Transparency Masters: 15
Price: $34.95 less discount

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Good communication
is essential to providing excellent care! Give your aides the fundamental
tools they will need to provide quality care. Choose from lesson plans
for 12 learning objectives covering:
v
Verbal and nonverbal communication
v Establishing trust
v Using touch to communicate
v Communicating with the elderly
v Communicating with the hearing, vision,
and speech impaired
v Care plan as a form of communication
v Observable changes to report
v Leaving a proper telephone message

Links
to the other products in this category:
u Who
Cares for the Caregiver? Learning to Take Care of Yourself While Caring
for Others
u Improving
Communication Skills for Better Care
u Customer
Service from A to Z: Making the Connection
u The
Importance of Observation and Documentation
u Success
Over Stress
u
In-Service Education Workbook:
Readings, Learning Activities, and Assessments for Nursing Assistants
and Home Health Aides
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