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Customer Service from A to Z: Making the Connection
Contributor:
Julia Balzer Riley, RN, MN
Pages: 160
Learning Activities/Games: 61
Reproducible Handouts: 70
Transparency Masters: 18
Price: $34.95 less discount
Need a little attitude boost? This one is for everyone - from doctors to aides, and even the office staff! Find out how your customer service skills rate and learn some exciting and fun ways to brighten the workplace, communicate with your customers and co-workers, and improve morale! Choose from lesson plans for 26 learning objectives covering:
v
Appearance, behavior, and conversation
v Internal and external customers
v Active listening and seeking to understand
the customer
v Dealing with families in pain
v Goals, humor, rewards, and recognition
v Confidentiality issues, including case
scenarios
v Fighting those stress dragons
v Teamwork and bringing joy to the workplace
Links
to the other products in this category:
u Who
Cares for the Caregiver? Learning to Take Care of Yourself While Caring
for Others
u Improving
Communication Skills for Better Care
u Customer
Service from A to Z: Making the Connection
u The
Importance of Observation and Documentation
u Success
Over Stress
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New? uProducts
by Category u
Free
Teaching Tools u
What
is an In-Service Sourcebook?
Help
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Become an Author or Reviewer u
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